Warranty

Warranty Policy

1. Preface

ZT Management Sdn. Bhd. ("Carabat AI") has formulated its warranty policy in accordance with the laws and regulations related to the protection of consumer rights and interests in Malaysia. This policy provides the framework for replacing or repairing your Carabat AI product.

1.1. Warranted Products

This warranty only applies to Carabat AI-branded wearables and the packaged accessories that are purchased from Carabat AI official channels. For products purchased from any other platform or organization, please contact the seller for after-sales warranty services


2. Warranty Period

For all Carabat AI branded products are entitled for 6-month warranty. 

2.1. Proof of Warranty

To claim your warranty, you'll need to verify your warranty status, which can be done by providing any one of the following materials. If the warranty information differs between materials, the information on the invoice (including paper invoice, e-invoice and invoice copy) will prevail.

Proof Type
Description
Invoice (Including paper invoice, e-invoice, invoice copies)
  • A paper invoice, e-invoice or invoice copy can be used to verify the warranty status.
  • Carabat AI team will need to verify the invoice validity, before warranty service can be provided.


2.2 Warranty Policy

Services
Description
Replacement due to Non-User-Related Faulty Performance Within 7 days after purchasing (including 7 days), if a performance fault relates to a manufacturing defect in the product (Hardware functional fault), you can choose to replace it with the same model and specification


2.3 Products Not Covered by the Warranty

In-warranty service will be denied to products that:

  • Have been damaged in transit in the process of being replaced, or repaired (by mail).
  • Have been reworked, disassembled, or repaired without authorization.
  • Are subject to accidental user damage, such as parts oxidation, drop-related damage, improper voltage input, excessive pressure, or main board deformation (for a power adaptor, such damage includes cracks, broken pins, severe deformation, broken power cable, and exposed wire core).
  • Are subject to damage caused by the infiltration of foreign objects/materials (liquids, corrosion, insects, etc.)
  • Are subject to damage resulting from improper installation, usage, maintenance, and/or storage, such as the use of third-party hardware like data cables and adaptors, installation of third-party software, improper testing, or connection with a device that is not authorized by Carabat AI or is incompatible with the product.
  • Differ from the product model specified in the proof of warranty, or have an altered proof of warranty.
  • Are subject to force majeure-related damage (fire, earthquake, flood, etc.).